The "Reliability" Subscription

Why it matters

Solopreneurs need tech to work but can’t justify a full-time IT person. A Reliability Subscription gives you a fixed number of support hours each month plus optional monitoring so we catch issues (failing drives, missed backups, security updates) before they become emergencies. You get predictable cost and a single place to call when something breaks or you want to add a new tool.

What’s included

• Monthly support hours – A set number of hours (e.g. 2–5) for remote or in-person support: troubleshooting, configuration, new app setup, or “how do I…” questions. Unused hours don’t roll over, but you have a known budget and no surprise invoices for small requests.
• Optional device monitoring – Lightweight remote checks (with your permission) for disk health, backup status, and critical updates; we alert you if something needs attention so we can fix it in a scheduled session.
• Priority response – Subscribers get a dedicated channel and faster response so you’re not waiting when you’re stuck.
• No long-term lock-in – Month-to-month so you can adjust or pause as your business changes.

Who it’s for

Solopreneurs and small teams who want a steady tech relationship and proactive care without the cost of full-time support.

Next step

Tell us how many hours per month you’d like and whether you want monitoring included. Request support and we’ll send a simple agreement and get you on the plan.